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7. Troubleshooting
Please check the followings if you are experiencing unusual behavior by your Kanguru miniClone.
Problem Possible Solution
Hard drive is not recognized by my computer
in Device Mode.
• Check if the USB cable / eSATA cable /
AC cable are connected to the back of the
miniClone.
• Check that Device Mode is on in the
display screen.
I loaded an OS on a hard drive connected to
the miniClone in Device mode, but it will
not boot.
• Booting an OS through an HDD
connected to the miniClone in Device
mode is not supported. The HDD must be
connected directly to the computer.
Transfer speed is slow.
• Check the whether the connection is USB
1.1 or if your external hard drive is a USB
1.1 device. If so, high speed transfer is
not possible.
When formatting with Windows, a dialog
“format was not completed” appears and
format cannot be completed.
• Windows 2000 and later cannot make
FAT32 partitions larger than 32GB. In
this case, you need to format with NTFS
or format with a different OS such as
Windows 98SE beforehand.
Even though several HDDs are connected,
only one HDD is detected in Device Mode.
• In Device Mode, only one HDD can be
detected by your computer.
Troubleshooting
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