Kanguru BR-DUPE-S1 Betriebsanweisung PDF herunterladen (Seite 88)

RMA Procedure

All Duplicators being serviced MUST BE PACKED IN THE ORIGINAL PACKAGING. If you do

not have your original packaging, you can purchase replacement packaging for $25.00 from Kanguru’s

Tech Support Department. Kanguru Solution’s warranty will not be honored in the event that a duplicator

is received improperly packaged, altered, or physically damaged.

STEP ONE: Call for a RMA Number: 508-376-4245

Duplicators will not be accepted for repair without a valid RMA number. RMA numbers are valid for 30

days upon assignment. Any return without a valid RMA number will be returned to the customer at their

expense.

STEP TWO: Ship and Insure your Duplicator

Kanguru Solutions strongly recommends you fully insure the duplicator for shipping. Kanguru Solutions

is not responsible if the package is lost or damaged in transit. We suggest using a shipping company

that utilizes a “tracking” feature to verify “proof of delivery.” The customer is responsible for shipping

charges when returning a product. Shipping back to the customer is covered by Kanguru Solutions during

the first 90 days of purchase. After 90 days of purchase the customer is responsible for shipping both

ways.

RMA Procedure

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Kanguru BR-DUPE-S1 Betriebsanweisung Seite 88